We prepare every Artimelle order with care. Below is what to expect from order confirmation to delivery or collection.
Processing and production
Standard processing usually takes 20–40 business days, depending on the piece. Ready-to-ship availability and bespoke production times may differ. Please contact us before ordering for an estimate for a particular design or occasion.
We begin processing once the required payment and order details are confirmed. For bespoke pieces, we provide an estimated price and collect a deposit before design work begins; production follows design approval. Our team will confirm the expected timing for your piece.
Delivery times and tracking
Courier transit is additional to processing time and varies by destination and service. We will confirm an estimate and send tracking details at dispatch. Customs clearance, carrier disruption or other circumstances outside our reasonable control may cause delays. We will contact you if we become aware of a material delay.
Delivery locations and charges
Standard delivery is complimentary within Hong Kong and Mainland China. For other destinations, delivery availability and charges are shown at checkout or confirmed by our team before you order. We do not deliver to PO Boxes, military addresses or locations that cannot be served by our delivery arrangements.
We will confirm delivery arrangements, including any signature requirements, before dispatch. Please provide a complete physical address, recipient name and contact number. Contact us before purchase about any special arrangements.
Showroom collection
Collection from our Hong Kong showroom is available. Please wait for our ready-for-collection confirmation and collection details before visiting.
Import duties and taxes
For delivery outside Hong Kong, the destination may charge import duties, taxes and clearance fees. Unless we expressly confirm otherwise before purchase, these are payable by the recipient and are separate from delivery charges. Customs clearance may extend delivery time.
Changes and delivery issues
To update an address, contact our Client Experience team at support@artimelle.com or WhatsApp +852 8404 9865 promptly. Changes require verification and may not be possible after dispatch. For missing, delayed, damaged or opened deliveries, contact us with your order number and retain the packaging. We will review the issue with you and the carrier and explain the next steps.