Product care

General cleaning guide

  • For a light cleaning, we recommend using a mild dish soap and warm water. You can then use a soft clothing to absorb the water from the jewellery.
  • You may also consider sending your diamond jewellery for professional cleaning periodically. Diamonds will always shine, but they will look even more brilliant when professionally cleaned. Jewellers use ultrasonic cleaners with high frequency sound waves and chemicals, which will pull the dirt away from the stone.

Please take note of the following to ensure that your jewellery is longer-lasting

  • Kindly avoid the contact with bleach or bleaching agent that are common in household cleaning products. Hence, we would advise you to not wear our diamond jewellery when you are doing household chores.
  • Kindly avoid wearing the jewellery when you are swimming. Chlorine can damage and discolour our karat gold metals and can slowly erode the finish and polish of gemstones.
  • Kindly store the diamond jewellery separately from other jewelleries, and to avoid contact between different jewelleries. This may cause light scratches on the karat gold metal of your jewellery.

My Artimelle jewellery broke, how can I get it repaired?

Please reach out to support@artimelle.com for assistance! Include your order number, several photos, a short video and description of how the damage occurred.