Yes. Lab-grown diamonds are diamonds grown in a laboratory, with essentially the same chemical, physical and optical properties as natural diamonds. They are different from diamond simulants such as moissanite and cubic zirconia. To be eligible for return, items must be in their original purchase condition and include all product documentation.

Yes. We can help you explore designs and diamond or gemstone options remotely, discuss proportions and answer your questions. 

Contact us or book a virtual appointment.

We use 18K gold, 14K gold and platinum. The metal and purity for each piece are listed in its product details, and
available options vary by design.

We provide an IGI certificate for each individual lab-grown diamond weighing 1 ct or above, and a GRC certificate for lab-grown gemstone jewelry. The certification included with each product is listed on its product page. If you would like a different certification, please contact us before ordering. For additional certification, availability will be confirmed, and additional charges may apply.

Yes. Choose your preferred diamond shape and carat size, paired with an existing Artimelle setting or a customized
setting. We can help you compare options and confirm feasibility, pricing and timing. Contact us or book an appointment to begin.

Yes. Share your ideas and references with us. We will discuss feasibility and an estimated price. Production follows
design approval. Our team will explain timing and payment stages before you proceed. Contact us to begin.

Our Size Guide explains ring, bangle and bracelet measurements. You can also visit the showroom for assistance or request a physical ring sizer. For styles that cannot be resized, please confirm your fit before ordering.

Standard processing usually takes 20–40 business days, plus courier transit. Bespoke timing may differ. Contact us before ordering for an estimate or a particular date. See Shipping and Delivery.

Standard delivery is complimentary within Hong Kong and Mainland China. Other destinations and charges are shown at checkout or confirmed before purchase. Import duties and taxes may apply outside Hong Kong. See Shipping and Delivery.

Yes. Contact us to arrange collection. We will confirm when your piece is ready and provide collection details.

We do not offer change-of-mind refunds. Contact us within 14 calendar days of receipt or collection to request an eligible exchange. Bespoke, personalized/ engraved, resized, non-jewelry accessories, sale and made-to-order items are excluded. Faulty-item rights are separate. See Returns and Exchanges.

Yes. We offer the original purchaser, with proof of purchase, a lifetime warranty against manufacturing defects. Confirmed defects are put right at no cost. Wear, accidents, theft and other exclusions
apply. See Warranty and After Sales Care.

If a stone feels loose, stop wearing the piece and contact us. We will inspect it and explain our findings. If a manufacturing defect caused the issue, we cover the repair and replacement of a stone lost directly because of that defect. Non-covered repairs are quoted for your approval before work begins. See Warranty and After Sales Care.

Lifetime complimentary in-store cleaning; one complimentary repolishing service; engraving within 30 days of receipt or showroom collection; and eligible resizing within 90 days of receipt or collection. Services depend on suitability; shipping and additional repairs are separate. See Warranty and After Sales Care.

Suitability depends on the design. Full diamond bands and certain other designs cannot be resized. Please ask us before arranging such service. See Warranty and After Sales Care.