Radiance Heart Ring

• On average, it takes about 20-30 calendar days to receive your product from ordering date. We provide an estimated shipping date in your order confirmation email for your reference! This date is an estimate, as your order may ship sooner or even later. If there are any delays with your order, our Customer Experience Team will be in touch!

• You can find an estimated shipping date within your order confirmation email. We will certainly be in touch if we are experiencing any delays.

• We're unable to edit orders once they've been placed. Please reach out to support@artimelle.com for assistance.

Is there any shipping fees?

• We provide free shipping to China and Hong Kong. For other international deliveries, shipping fees will be calculated at checkout. 

Can I get a free sizing tool?

• Yes absolutely! Contact us at our WhatsApp number (+852 5618 0561) to get a free sizing tool delivered to your doorstep if you are based in Hong Kong and mainland China. 

What is your return policy?

• We are strongly commited to deliver the highest quality diamond jewellery to you. Defective items may be returned within 30 days from when they were shipped. Please note that engraved jewellery items may not be returned.
• Please reach out to our customer service representative via WhatsApp, WeChat or email before proceeding to return the defective product. Once our customer service representative confirms that the product is eligible for return, we will schedule a pick-up service to collect your order within 5 working days.To be eligible for return, items must be in their original purchase condition and include all product documentation.

How should I care for my product?

General cleaning guide

• For a light cleaning, we recommend using a mild dish soap and warm water. You can then use a soft clothing to absorb the water from the jewelry.
• You may also consider sending your diamond jewelry for professional cleaning periodically. Diamonds will always shine, but they will look even more brilliant when professionally cleaned. 

Please take note of the following to ensure that your jewelry is longer-lasting:

• Kindly avoid the contact with bleach or bleaching agent that are common in household cleaning products. Hence, we would advise you to not wear our diamond jewellery when you are doing household chores.
• Kindly avoid wearing the jewellery when you are swimming. Chlorine can damage and discolour our karat gold metals and can slowly erode the finish and polish of gemstones.
• Kindly store the diamond jewelry separately from other jewelries, and to avoid contact between different jewelries. This may cause light scratches on the karat gold metal of your jewelry.

• Please reach out to support@artimelle.com for assistance! Include your order number, several photos, a short video and description of how the damage occurred.