Refund policy

1. Returns & Refunds

All sales are final, and Artimelle does not offer refunds on any purchases. However, we stand behind the quality of our craftsmanship. If you receive a faulty or damaged product, please contact us at support@artimelle.com within 14 days of delivery with your order number and clear photos of the defect so we can arrange a direct exchange.

2. Exchange Policy

We accept exchanges on eligible items within 14 days of purchase. To qualify for an exchange, the jewelry must be unworn, in pristine condition, and returned in its original packaging along with all accompanying documents and certificates.

• Engraved Items: Engraved or customized products cannot be exchanged. Exceptions are only made if the issue is due to a production error on our end (e.g., wrong size, incorrect engraving).

• Shipping: Customers are responsible for the return shipping costs for elective exchanges.

3. Complimentary Services

We are pleased to offer the following after-care services for all Artimelle pieces:

• Free Resizing: Available within 90 days of purchase (please note that some designs, such as full diamond eternity bands, cannot be resized due to structural limitations).

• Free Engraving: Available within 30 days of purchase for pieces with engravable surfaces.

• Lifetime Cleaning: We offer complimentary lifetime professional cleaning services in-store for all Artimelle products.

(Note: For resizing and engraving services by mail, customers are responsible for round-trip secure shipping).