• Step 1: Place your order with us on our website. Alternatively, please reach out to us via our WhatsApp Business account or WeChat official account (include link here) if you have specific requests or would like to enquire about our products before placing an order.
• Step 2: About 20-30 calendar days after you successfully place an order, you will obtain the diamond jewellery delivered to your doorstep in a secured packaging.
• Step 3: Wear our product in any occasions, be it for work or for social activities!

On average, it takes about 20-30 calendar days to receive your product from ordering date. We provide an estimated shipping date in your order confirmation email for your reference! This date is an estimate, as your order may ship sooner or even later. If there are any delays with your order, our Customer Experience Team will be in touch!

You can find an estimated shipping date within your order confirmation email. We will certainly be in touch if we are experiencing any delays.

We're unable to edit orders once they've been placed. Please reach out to support@artimellejewellery.com for assistance.

We provide free shipping to China and Hong Kong. For other international deliveries, shipping fees will be calculated at checkout. 

• For a light cleaning, we recommend using a mild dish soap and warm water. You can then use a soft clothing to absorb the water from the jewellery.
• You may also consider sending your diamond jewellery for professional cleaning periodically. Diamonds will always shine, but they will look even more brilliant when professionally cleaned. Jewellers use ultrasonic cleaners with high frequency sound waves and chemicals, which will pull the dirt away from the stone.

• Kindly avoid the contact with bleach or bleaching agent that are common in household cleaning products. Hence, we would advise you to not wear our diamond jewellery when you are doing household chores.
• Kindly avoid wearing the jewellery when you are swimming. Chlorine can damage and discolour our karat gold metals and can slowly erode the finish and polish of gemstones.
• Kindly store the diamond jewellery separately from other jewelleries, and to avoid contact between different jewelleries. This may cause light scratches on the karat gold metal of your jewellery.

• Please reach out to support@artimelle.com for assistance! Include your order number, several photos, a short video and description of how the damage occurred.

• We are strongly commited to deliver the highest quality diamond jewellery to you. Defective items may be returned within 30 days from when they were shipped. Please note that engraved jewellery items may not be returned.
• Please reach out to our customer service representative via WhatsApp, WeChat or email before proceeding to return the defective product. Once our customer service representative confirms that the product is eligible for return, we will schedule a pick-up service to collect your order within 5 working days.To be eligible for return, items must be in their original purchase condition and include all product documentation.

• Kindly avoid the contact with bleach or bleaching agent that are common in household cleaning products. Hence, we would advise you to not wear our diamond jewellery when you are doing household chores.
• Kindly avoid wearing the jewellery when you are swimming. Chlorine can damage and discolour our karat gold metals and can slowly erode the finish and polish of gemstones.
• Kindly store the diamond jewellery separately from other jewelleries, and to avoid contact between different jewelleries. This may cause light scratches on the karat gold metal of your jewellery.

• Please reach out to support@artimelle.com for assistance! Include your order number, several photos, a short video and description of how the damage occurred.

We do not sell loose lab grown diamonds on our website. However, you may reach out to support@artimelle.com for assistance. We will try to accommodate to your special-order request where possible.

Lab grown diamonds display variations in colour, clarity and cut, and may also exhibit minor internal or surface inclusions, similar to natural diamonds.

• Lab-grown diamonds have the same crystal structure, chemical composition, and physical properties as the mined diamonds. It is important to note that they are optically identical.
• A lab-grown diamond is not a simulated diamond. Stones like moissanite, cubic zirconia, or white sapphire—all diamond simulants—have different chemical makeup and are diamond imitations.

Lab grown diamonds are produced in controlled environments, so their quality can be closely held to high and exacting standards. Lab grown diamonds can be evaluated according to the same characteristics as natural diamonds, using the 4Cs: cut, colour, clarity and carat.