Shipping and delivery

How long does it take to ship my product?
  • On average, it takes about 20-30 calendar days to receive your product from ordering date. We provide an estimated shipping date in your order confirmation email for your reference! This date is an estimate, as your order may ship sooner or even later. If there are any delays with your order, our Customer Experience Team will be in touch!
Where can I find a status update on my order?
  • You can find an estimated shipping date within your order confirmation email. We will certainly be in touch if we are experiencing any delays.
Can I change the shipping or billing address of my order?
  • We're unable to edit orders once they've been placed. Please reach out to for assistance.

Is there any shipping fees?

  • We provide free shipping to China and Hong Kong. For other international deliveries, shipping fees will be calculated at checkout.